Freshchat Messaging
Freshworks
Freshchat helps you deliver effortless, personalized customer service using a blend of bot and human assistance across familiar channels.
Freshchat Messaging
Freshworks
Freshchat helps you deliver effortless, personalized customer service using a blend of bot and human assistance across familiar channels.
Select a tier...
Pricing Plans
Free
For getting started.
Growth
For fast growth.
Pro
For high performance.
Enterprise
For enterprise-grade support.
- $0
- per agent per month
- $0 paid yearly
- $15
- per agent per month
- $180 paid yearly
- $39
- per agent per month
- $468 paid yearly
- $69
- per agent per month
- $828 paid yearly
Up to 100 agents
Up to 2000 bot sessions/month
Up to 3000 free bot sessions/month
Up to 5000 free bot sessions/month
Features
- 100 agents
- Chatbots
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- Wordpress
- Freshdesk integration
- 10K MUV/account
- Shopify
- 10K MUV/account
Features
- All prior features, plus...
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events & Timeline
- User Segmentation
- Business Hours (Global)
- Offline experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
- 100K MUV/agent
Features
- All prior features, plus...
- Auto-resolve
- Team Performance Report
- CSAT Survey & Report
- Multilingual Support
- WhatsApp Business
- 300K MUV/agent
- Apple Business Chat
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Features
- All prior features, plus...
- Allowed IPs
- Allowed Domains
- User Authentication(JWT)
- 400K MUV/agent
Reviews
App description
Freshdesk Messaging (Formerly Freshchat) is the modern messaging solution that delivers effortless customer service for the digital-first customer across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows.