About this App
Provide excellent Customer Service to your customers with RichpanelRichpanel is Customer Service App built for DTC brands. Thousands of merchants use Richpanel to provide great customer service on all channels.The mobile app is designed for support agents to provide customer service on the go and to not miss even onHere’s what you can do with the Richpanel mobile app:1. All conversations in one placeManage customer conversations from Facebook, Instagram, email, and live chat from one place.2. Reply faster with macros & templates.Save time with pre-filled answers with Macros (customer name, product name, etc.)3. Quick gesturesReply to, close, archive, or snooze tickets with easy, intuitive gestures.4. See customer & order dataSee customer profile, order history, and tracking details next to each ticket.5. Resolve faster with your teamUsers can assign tickets and create private notes on tickets for better collaborationRichpanel helps brands like Thinx, Pawz, Protein Works, and 1500+ DTC brands deliver stellar customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.Richpanel has robust integration with all the major cart platforms such as Shopify, Shopify Plus, Magento, Magento Enterprise and WooCommerce. We also support custom cart platforms using API connectors.Richpanel fits right into your tech stack. We have native integrations with over 20+ E-comm solutions including AfterShip, ReCharge, Attentive, Returnly, Yotpo, Loop Returns, Smile.io, Postscript, and StellaConnect.
