hoichoi is an on-demand video streaming platform for Bengalis worldwide, offering an extensive collection of 600+ Bengali movies, 135+ original web series, shorts and documentaries. Join us now to avail a premium streaming experience & enjoy the best in Bengali Entertainment!What do we offer?Exclusive Original Web Series:135+ exclusive web series to watch online with new shows added every week.Largest Catalogue of Bengali Movies:Indulge in a daily movie marathon and you'll still require several years to exhaust the vast collection in our movie library of 600+ movies.Watch some of our movies and web series absolutely for free.Our Features:- Download Bengali movies & web series offline and watch anytime on the go- hoichoi can be streamed across multiple devices – be it your phone, tablet, laptop or Smart TV- hoichoi is Chromecast enabled and is available on Android TV, Roku, Amazon Fire TV, Apple TV, LG TV, Samsung, Mi TV & web (www.hoichoi.tv)- Enjoy Full HD Seamless Streaming Experience- Dolby Atmos Sound Quality- Add your favourite Bengali movies and shows to your watchlist and enjoy later- Watch your favourite content with English & Bengali subtitles- Experience the platform in English & Bengali language
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Privacy PolicyLast Updated: 30th May 20251. Contact Us1.1For questions about this Privacy Policy, our use of your Information, or how you may exercise your rights, please contact our Data Protection Officer, Mr. Swarnendu Mandal at [email protected] with the subject line: \"Query Regarding Privacy Policy\".1.2Please do not share any private information (e.g. passwords, bank account details, or credit card, or debit card, or net banking, or other payment instrument details; OTP; biometric information; etc.) as part of your communication/s with us.2. Introduction2.1Hoichoi respects your Privacy. This Privacy Policy (\"Policy\") covers our practices in relation to the processing of your personal data or personal information (hereinafter \"Information\") in connection with your use of Hoichoi Platform and Service(s) and your choices thereto. The term \"Information\" shall mean your personal information or personal data as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India) or the Digital Personal Data Protection Act, 2023 (India), or an analogous provision of the data protection law of your jurisdiction, insofar as it governs our processing of your personal data.2.2This Policy should be read in conjunction and together with the Terms of Use available at: https://www.hoichoi.tv/tos (\"Terms of Use\") which together constitutes a legally binding agreement between you and Hoichoi and shall govern, amongst others, our right to process your Information as terms outlined herein. Unless defined herein, all capitalized words in this Policy shall be construed to have the same meaning as defined under the Terms of Use. In the event of any discrepancies or inconsistencies between the different language versions of this Policy, the English version shall prevail and be considered the authoritative version.2.3We collect, store, and process your Information in compliance with applicable privacy laws. It is based on the following legal grounds: (i) your consent; (ii) the necessity to perform a contract with you; (iii) our legitimate interests; (iv) to comply with a legal obligation; or (v) as permitted by applicable law. The categories of Information we collect; purpose for which such Information is processed; and your choices and control in relation to such Information is mentioned under Section 3, Section 4, and Section 6 of this Policy respectively.3. Information We CollectWe collect, store, and process Information that you provide, Information collected automatically (such as account information, device and network information, engagement and performance data, etc.) and Information collected from third parties, as detailed in this section.3.1 Information you provide:3.1.1When you sign-up, we collect, store, and process one or more of the following information about you such as your name, e-mail address, phone number, location information (such as your address, country, ZIP Code/ PIN Code). Subject to permissions you grant, we may additionally collect, store, and process photos, videos, voice, and/or sound recordings on your device.3.1.2When you use our \"Gift a Subscription\" program, you may provide us with the recipient's information that you have the right and agency to provide. In this instance, we collect the recipient's contact information (e.g. name, email and/or phone number) solely for processing your request.3.1.3If you are an individual or a parent/ legal guardian and provide consent for yourself or on behalf of your child, we may, subject to your express consent, collect and process biometric data for identification and verification purposes, prior to access of Hoichoi Platform(s), or any Content which is protected via parental control. You may choose to not grant Hoichoi your biometric data for any Content which is protected via parental control, in which case, you can use PIN to unlock/ access such Content(s).3.2 Information collected automatically:3.2.1Account Information: We collect, store, and process your payment details; subscription history (including your payment history, any gift cards/ coupons/ top-up cards you may have redeemed); Content history (such as Content(s) selection; Content(s) you access/ stream; search queries; downloads; listening/ viewing times, page served, and/ or page viewed); app interactions (i.e., information about how you interact with the app, e.g., the number of times you visit a page, or what you tap on); in-app search history.3.2.2Device and Network Information: We collect, store, and process information about your browser and device, including browser type, device type, operating system (OS) and network; your approximate location information (such as an IP address, GPS); your unique device identifiers (\"Device Identifiers\") (such as the Advertising ID/ Ad – ID and Android ID on Android devices and IDFA on Apple iOS devices). Our back-end systems may also detect device specifications, including hardware details, operating system, and mobile network information, subject to your Device's privacy settings.3.2.3Engagement Data: We collect, store, and process details of your email and/or phone number used to communicate with us, when you contact our customer support via online chat (including via third-party managed chat systems) or voice calls; engage in our surveys, feedback requests (such as when you cancel); and contents of such communications, including your interaction and engagement with these communications.3.2.4Performance Data: We collect, store, and process installed apps data; performance data; crash log data (information regarding service bugs, service crashes, etc.); diagnostics data (such as performance metrics and error logs); firebase installation identifier, in connection with your use of Hoichoi Platform(s), either directly or in certain scenarios through third-party service providers or SDKs (e.g., Clevertap, Adjust, Firebase).3.3. Information from Third Parties:The categories of Information that third parties provide to us will vary depending on the nature of such third-party and your relationship with them. Third parties include your TV manufacturer, internet service provider, streaming media device provider, mobile phone carriers, social media companies, advertising companies or Payment Gateways. The third parties may provide us:3.3.1Name, email address, username, date of birth, location information (including your address, country, ZIP Code/ PIN Code), if you choose to sign-up or log-in to the Service using a third-party authentication provider (such as Facebook, Google, or Apple), based on your consent to such third-party authentication provider;3.3.2IP Addresses, telephone number, e-mail, device IDs, or other unique identifiers, billing, and user interface information, payment processing information and purchase history;3.3.3Information about you (whether identifiable, de-identified, or anonymous, and whether collected online or offline) about your interests, demographic data, purchasing behavior, and your activities online (such as websites visited, and advertisements viewed);3.3.4Information that enables us to secure our systems, prevent fraud, etc.4. PurposeWe process Information about you:4.1To make available Service, including all features and functionalities, and Content(s), including offering experience based on your Device configuration and/or operating system.4.2To enhance the functionality and performance of Hoichoi Platform and Service(s). This includes providing newer builds, fixing system bugs, improving user interface experiences, and optimizing service performance. Additionally, we analyze audience behavior and conduct market research to better understand user needs to further refine our Services. We may also link or combine this information with data received from third-party sources to provide a more seamless and personalized experience.4.3To communicate with you through various channels such as email, push notifications, phone calls, text messaging, and WhatsApp (as permitted by applicable law). This includes sending personalized content recommendations, notifications about new features and platform updates; marketing communications; promotional offers (including those from third-party partners); membership confirmations or renewal reminders; etc. We also facilitate customer support, grievance redressal, and operational requests such as password changes, troubleshooting, and other account-related assistance.4.4To detect, investigate, and prevent activities on Hoichoi Platform(s) that may violate our Terms of Use, your Membership Plan, prevent free trial fraud, or any other fraudulent activities, violate copyright, or other rules or that may be otherwise illegal.4.5For legitimate purposes, including protecting our rights, ensuring the safety of our users and others.4.6To comply with a legal obligation; to comply with applicable laws; at the request of government authorities conducting an investigation; for the specified purpose for which you have voluntarily given consent; or for such other purposes as permitted or required under the applicable law of your jurisdiction.4.7We may disclose or share Information about you with third parties, to meet one or more of the above purpose. Such third- parties include (i) our affiliate entities; (ii) providers we work or otherwise engage with such as telecom operators, e-commerce platforms, streaming services, broadcast channels, internet service providers, retail point of sale payment gateway platforms,; analytics companies & vendors; search information providers; market research companies; security service providers; advertisers, ad agencies, advertising networks; participatory databases; social networks; social media platforms; content programmers & content management platforms; customer service providers; sponsors or other third parties that participate in or administer our promotions); and (iii) assignee entity, in case of a merger, sale or acquisition of all or substantially all of our assets. Refer to Section 5 of this Policy to know about your right to know about third-parties we share your Information with.4.8We do not sell or offer to sell your personal data or information to any third-party. You may choose to not provide certain Information, but You may not be able to enjoy all the features of Hoichoi Platform(s) or access all functionalities in the Service(s).5. Your Choices and ControlUnless the context otherwise requires and limited by the applicable law in your jurisdiction, you have the rights as mentioned herein below. You can exercise these rights by writing to our Data Protection Officer, Mr. Swarnendu Mandal at [email protected]. We endeavor to fulfill the exercise of your rights, upon requests made by you, within a reasonable time period.5.1 Right to Access:You have the right to access and receive a copy of your Information available with Hoichoi, upon submitting a request to our Data Protection Officer, with the subject line: \"Request for Information\". Additionally, you have the right to request details on what Information we have collected about you; categories of Information; how your Information is processed; as well as identities of third-parties with whom your Information is shared.5.2 Right to Correction:You have the right to request for correction, completion, updating, or erasure of your Information, for which you have previously given consent, upon submitting a request to our Data Protection Officer, with the subject line: \"Request for completion/ updating/ erasure of Information\".5.3 Right to Nominate:You have the right to nominate an individual who can act on your behalf for the exercise of your rights mentioned in this Policy in the event of your death or incapacity. You may provide us with your nominee's information that you have the right and agency to provide by submitting a request to our Data Protection Officer, with the subject line: \"Request for Nomination\".5.4 Right to Withdrawal/ Opt-Out:5.4.1Information that we collect, store, and process based on your consent, you have the right to withdraw/ opt-out that consent at any time, upon submitting a specific withdrawal of consent request to our Data Protection Officer, with the subject line: \"Request for Withdrawal of Consent.\"5.4.2Your withdrawal/ opt-out of consent will not affect the lawfulness of processing carried out before the withdrawal, nor will it impact the processing of your Information conducted on other legal basis. In some cases, you may not be able to enjoy one or more of the features or functionalities of Hoichoi Platform (s), or access the Service(s), if you choose to withdraw consent.5.4.3If you wish to opt-out of receiving promotional and marketing communications from Hoichoi for a specific channel, you can follow the \"unsubscribe\" instructions provided in such marketing communication on such channel. If you wish to opt-out from receiving push notifications on your Device, you can manage your preferences from your Device or App settings, depending upon the type of Device.5.4.4We may on our own, or in association with third-parties present in-application advertisements and engage in data collection, reporting, ad delivery and response measurement, and/ or site analytics. To withdraw from our collection, use, and transfer of data as described above for interest-based advertising/ targeted advertising, refer to the clauses above. You may have more options depending on your mobile device and operating system(s). For example, most device operating systems (e.g., iOS for Apple devices, Android for Android devices, and Windows for Microsoft devices) provide their own instructions on how to limit or prevent the delivery of tailored in-application advertisements/ interest-based advertising/ targeted advertising. You may review the support materials and/or the privacy settings for the respective operating systems to learn more about these features and how they apply to tailored in-app advertisements/ interest-based advertising/ targeted advertising.5.4.5We may reject withdrawal requests that are unreasonable, or not required by law, including those that would be necessary for the provision of our Service(s) (as applicable in certain jurisdictions) or could expose us or our partners to operational risks.5.5 Right of Deletion:5.5.1If you are a Subscriber, you can choose to delete your Information through the Hoichoi App. The following steps are to be followed: (i) Open your Hoichoi App; (ii) Go to My Account; (iii) Click on Delete your Account option; (iv) Click 'yes' and accept on the checkbox.5.5.2However, we reserve the right to retain certain Information for a reasonable duration as necessary to ensure prevent fraudulent activities, comply with legal obligations.5.6 Right of Grievance Redressal:5.6.1If you have concerns regarding the collection, storage, and processing of your Information or any related matter in relation to exercise of your rights under the Policy, you can contact our Data Protection Officer, with the subject line \"Grievance Redressal Request\" and provide detailed information about your concern for prompt resolution.5.6.2If you are not satisfied after exhausting Hoichoi's grievance redressal process or in case we intimate our inability to address your grievance or, you can lodge a complaint with the relevant adjudicating authority as prescribed under the applicable laws read together with per the \"Governing Law and Jurisdiction\" Section of this Policy.5.6.3You agree to never register a false or frivolous grievance or complaint with us or any other adjudicating authority competent to deal with matters hereunder.5.7 Special Rights:We endeavor to comply with all applicable data protection law in each jurisdictions in which we operate; and while rights available to you as a 'data subject' or 'data principal' are outlined under this Policy.If you are a data subject residing in the State of California, please note that, Hoichoi does not meet the threshold required to be met under the California Consumer Privacy Act of 2018 (CCPA) to qualify as \"Business\" under the said legislation. Therefore, until such time Hoichoi meets the criteria, this Policy shall govern processing of your Information.If you are a data subject residing in the State of Virginia, please note that, Hoichoi does not meet the threshold required to be met under the Virginia Consumer Data Protection Act (VCDPA) to qualify as a \"controller\" or a \"processor\" under the said legislation. Therefore, until such time Hoichoi meets the criteria, this Policy shall govern processing of your Information.If you are a data subject residing in (i) European Economic Region and the General Data Protection Regulation 2016 applies to you; or (ii) Brazil and the Brazilian General Data Protection Law – LGPD (Law No. 13,709, of August 14, 2018) applies to you; or (iii) South Africa and the Protection of Personal Information Act (POPIA) applies to you, you will have the following additional rights in the manner available to you under the respective data protection law, wherever Hoichoi identifies itself as the 'Data Controller' or such other analogous provision and wherever Hoichoi is responsible for determining the means and purpose of processing your Information in accordance with the Policy:5.7.1Right to Data Portability [specific only to (i) and (ii) above]: You can request the portability of your Information or download a copy of it in a commonly used, machine-readable format. Please submit a request email to our Data Protection Officer, with the subject line: \"Request for Data Portability\".5.7.2Right not to be subjected to automated decision making: You have a right not to be subject to a decision made solely using automated means, where such decision would affect you legally or have a similarly significant effect on you. Please submit a request email to our Data Protection Officer, with the subject line: \"Request not to be subject to automated decision making\".5.7.3Right to Object and/or Right to Restrict: You have a right to object to and/or or request that we restrict processing of your Information. Please submit a request email to our Data Protection Officer, with the subject line: \"Request to Objection/Restriction\".5.7.4Right to Opt-Out from Automated Processing/ Profiling: If you are entitled for protection against being subject to automated processing, including profiling, under applicable data protection law, please submit a request to our Data Protection Officer, with the subject line: \"Request to opt-out from Automated Processing\" to withdraw/ opt-out from not being subjected to a decisions which produces legal or similarly significant legal effects concerning you, subject to the terms of this Policy and applicable data protection laws.6. Storage and Processing6.1Information(s) collected by Hoichoi may be stored and processed in India or any other country in which Hoichoi or its subsidiaries, affiliates or service providers maintain facilities.6.2We may transfer or share your Information with third parties, who may or may not be located in your jurisdiction. However, whenever we transfer Information to other countries, we ensure that Information is transferred in accordance with applicable data protection laws and this Policy. Hoichoi disclaims all its liability for the processing of Information by such third parties, if Hoichoi does not control the means and purposes of such processing or such processing is outside the authorized use case as mandated by Hoichoi.6.3Your use of the Hoichoi Platform or Services may further redirect you to third-party websites. Hoichoi will notify you when you choose to access an external site, and such redirection is considered a voluntary action. These third-party websites may process your information independently, and their terms and privacy policies will govern your interactions. Hoichoi advises you to review their policies and exercise discretion, as Hoichoi is not responsible for their data processing practices if they fall outside our authorized use case as mandated by Hoichoi.7. Data Security and Retention7.1 Data Security7.1.1Hoichoi uses reasonable practices and procedures to keep your information safe. All information provided by you or information(s) collected automatically are encrypted through a secured service layer (SSL) before it is sent to Hoichoi.7.1.2We are committed to protecting your Information with industry-standard measures. However, we are not liable for breaches resulting from factors beyond our control, such as user negligence, compromised devices, insecure networks, or vulnerabilities in third-party systems, including ISPs, browsers, or operating systems. Users are responsible for maintaining the security of their own devices and accounts.7.1.3Hoichoi shall not be liable for any data breach if you fail to maintain the security of your Device or the device security or safety is compromised from the ISP or browser or operating system or by the conduct of any third-party or person.7.2 Data RetentionWe retain your information(s) only for as long as we believe it to be reasonably necessary for purposes set out herein for which the information was collected, subject to any legal requirements for the data to be retained for longer periods of time. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.8. Cookies8.1A cookie is a small text file that can be stored on and accessed from your Device when you visit Hoichoi Platform, to the extent you agree. In addition to cookies, there are other tracking technologies (e.g. web beacons, pixel tags, SDKs) that work similarly to cookies and place small data files on your devices or monitor your website activity.8.2Operational Cookies: We or any third parties may store cookies on your browser/ Device or use similar technologies to provide you Services, which includes: (i) to understand and improve your experience on Hoichoi Platform(s); (ii) to provide, develop, maintain, personalize, protect, and enhance our Service(s); (iii) to analyze and report on the usage and performance of Hoichoi Platform(s) and marketing materials; (iv) to prevent fraud and other unlawful activities; (v) to generate aggregate data about user groups or categories; (vi) to synchronize your activity across Devices; (vii) to remember you when you return; and (viii) to track your interactions with our Content(s), including whether you received and engaged with our emails.8.3Advertising Cookies: Advertising Cookies and other technologies facilitate, manage, and measure the performance of advertisements displayed on or delivered by or through us and/or third parties to Hoichoi Platform(s).8.4Third parties may also set cookies when you interact with Hoichoi Platform. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering ad content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of Hoichoi.8.5Managing cookies preferences: Cookies can either be persistent (i.e., they remain on your Device until you delete them) or temporary (i.e., they last only until you close your browser). Check your browser settings to learn how to delete cookies. You may adjust your browser settings to reject cookies from us. Deleting/ controlling cookies via browser settings may not limit our use of other technologies. Please review your browser's settings for more information. However, blocking cookies or similar technology might prevent you from accessing some of our Content(s) or Service(s).9. Additional Information Regarding Children's PrivacyYou must be above the age of majority as per laws of your jurisdiction to access our Service(s). While individuals under the age of majority may access Hoichoi Platform(s) and otherwise enjoy the Service(s), they may do so only with the involvement, supervision, and approval of a parent or legal guardian. We may require you to undertake additional measures, subject to the applicability of the law in your jurisdiction, if you are under the age of majority, for accessing our Service(s). If you are a parent or a legal guardian who believes that your child has provided us with any Information, please contact us by writing to our Data Protection Officer, with the subject line \"Action request on Children Data\".10. Privacy Policy Changes and UpdatesHoichoi reserves the right, at any time and from time to time, to update, revise, supplement, and otherwise modify this Policy. Any material updates, revisions, supplements, modifications, and additional rules, policies, terms, will be notified to you by such means consistent under applicable law.Your continued use of the Service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes.11. Public ForumsWe may offer you to publish, submit, or otherwise post reviews, comments, or communicate through chat with other Users of our website and/ or android and iOS App(s). Information (including personal data) that you choose to post publicly are not guided by this Policy. This information is deemed to be treated as public information and may be seen or collected by anyone, including third parties, not covered by the Terms of Use or this Policy. Hoichoi disclaims all liability arising from the distribution of any information you choose to publicly post or share through our website and/ or android and iOS App(s).12. Your DutiesWithout limiting any compliance that may be required on your part under applicable laws, you as a data principal or data subject shall have the following duties:12.1comply with the provisions of all applicable laws for the time being in force, while exercising the rights as granted to you;12.2to furnish only such Information that is complete, accurate, consistent;12.3to furnish information as is verifiably authentic while exercising the right to correction or erasure of your Information available with us;12.4ensure not to impersonate another person while providing your Information and further ensure not to suppress any material information while providing your Information for any document, unique identifier, proof of identity or proof of address issued by the State or any of its instrumentalities, during any identification and verification process undertaken by us in compliance of law.13. Governing Law and Jurisdiction13.1The relationship between you and Hoichoi and this Policy shall be governed and construed in accordance with the laws of India and subject to your redressal rights under Section 5.6 of this Policy, courts of Kolkata, India shall have exclusive jurisdiction over all or any matters arising in respect of this Policy.13.2Where permitted under applicable law, you and Hoichoi agree that each other may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, where permitted under applicable laws, unless both you and Hoichoi agree otherwise, the court may not consolidate more than one person's claims with your claims, and may not provide over any form of a representative or class proceeding.Hoichoi Technologies Pvt. Ltd.
